Services

Clear support when official letters are difficult to understand. Official letters from the council, Housing Benefit or other organisations can sometimes be confusing, especially when they contain unfamiliar terms, deadlines or information about your benefits. Our Read & Explain Your Letters service helps you understand what your letters mean, what…

Practical help completing your Housing Benefit and Council Tax Reduction forms. Housing Benefit and Council Tax Reduction forms can ask for a lot of information, and it can be difficult to know exactly what to include or where to put it. Our Complete HB/CTR Forms service provides practical support with…

Practical support when you need to communicate with the council. Contacting the council about Housing Benefit, Council Tax Reduction or other support can sometimes feel difficult, especially when you are unsure who to speak to, what information to provide or how to explain your situation. Our Contact the Council on…

Stay informed about what is happening with your Housing Benefit or Council Tax Reduction claim. Waiting for a claim to be processed can be frustrating, particularly when you are unsure whether your application has been received, whether anything else is needed or when you can expect an update. Our Claim…

Stay on top of the things that could affect your benefit claim. A Housing Benefit or Council Tax Reduction claim can sometimes be at risk if requested information is not provided, a review is missed, or an important council letter goes unanswered. Our Prevent Suspension or Cancellation service helps you…

Keep up with important changes that may affect your benefits. Benefit rules, payment information and council requirements can change over time. Keeping up with these changes can help you understand what they may mean for your Housing Benefit or Council Tax Reduction. With our Monthly Benefits Updates, we provide you…

Practical support, delivered where you feel most comfortable. For clients who have mobility challenges, health-related difficulties or find it difficult to manage appointments and paperwork independently, our Home Support Visits provide practical, face-to-face assistance in the comfort of your own home, where appropriate. We take the time to understand your…

Urgent support when something has gone wrong with your Housing Benefit. If your Housing Benefit has been suspended, stopped, reduced unexpectedly or you have received an urgent notice from the council, it is important to understand what has happened and what needs attention. Our Emergency HB Intervention service provides practical…