Service Packages
Most clients choose this
Benefits Guardian Monthly Monitoring
Your core service — the one most clients choose.
What’s included
- Reading and explaining all council letters
- Completing HB/CTR review forms
- Completing renewal forms
- Contacting the council on behalf of the client
- Weekly monitoring of claim status
- Preventing suspension or cancellation
- Emergency intervention if HB stops
- Updates to family or landlord
Who it’s for
- People with dementia
- People with language barriers
- People living alone
- People with no internet or computer
- People in supported accommodation
Family Protection Package
For children or relatives who live far away and want peace of mind.
What’s included
- Everything in the Monthly Monitoring package
- Monthly report sent to the family
- WhatsApp updates
- Priority response
- Letter scanning/explanation
- Council follow‑up
Who it’s for
- Families supporting elderly parents
- Relatives who live in another city
- People who want regular updates
Landlord & Supported Accommodation Package
For Peabody, housing associations, supported living managers.
What’s included
- Monitoring tenants’ HB/CTR
- Completing reviews and renewal forms
- Preventing arrears caused by suspended HB
- Direct communication with councils
- Monthly tenant benefit status report
- Emergency intervention if HB stops
Who it’s for
- Supported accommodation providers
- Housing associations
- Private landlords
- Schemes with vulnerable tenants
One‑Off Benefits Services
Single tasks for clients who don’t need monthly monitoring.
What’s included
- New Housing Benefit claim
- New Council Tax Reduction claim
- HB review form completion
- Council follow‑up
- Letter explanation
- Full benefits check
Who it’s for
- People who only need help with one form
- People who received a letter they don’t understand
- a single task such as new claims
- Review forms
- Council follow‑ups
- People who need a quick fix
Why Choose Us
- Specialist in HB/CTR management
- Fast response
- Clear communication
- Affordable monthly plans
- Trusted by families and landlords
- Protects tenants from losing their home
